Patient letters.

I read every page of this site before I called, which is apparently what she hoped. The consultation was the same voice: no rush, no pressure, and a written plan I took home for a month.

I came in for a facelift. She talked me into a smaller operation and told me why. Two years on, I am glad she did.

What I valued most was the recovery calendar. I knew which week I would look bruised and booked my life around it.

I was afraid of looking surprised. I look like myself on a good day, and nobody at work has asked what I did.

I had stopped wearing eyeliner because there was nowhere to put it. A small thing, and I notice it every morning.

I asked for natural and I was scared that meant small. She measured, we tried sizers, and I chose the one that looked like me.

I wish someone had told me years ago that the shoulder pain was not just how it had to be.

Two weeks were harder than I expected and exactly as she said they would be. I liked that she did not soften it.

I asked about four areas. She suggested two and explained why. I trusted that more than a yes.